Frequently Asked Questions
Who operates Zevqaroe™?
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Weiaite Health Management (Shenzhen) Co., Ltd., doing business as Zevqaroe™, operates zevqaroe.com.
What products does Zevqaroe™ sell?
Zevqaroe™ offers selected household products and practical everyday-living accessories. Product availability, specifications, colors, dimensions, materials, and options are shown on the relevant product page.
How can I contact customer support?
Email service@zevqaroe.com or call +86 135 1063 1356.
Customer service is available from 8:00 AM to 10:00 PM.
For order-related assistance, include your order number and the email address used at checkout.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment has been confirmed.
Processing time is separate from delivery time. Weekends, public holidays, promotional periods, payment reviews, address verification, and unusually high order volume may affect processing time.
How long does delivery take?
Estimated delivery is generally 7–15 business days after dispatch.
Delivery estimates are not guarantees. Customs procedures, destination, carrier operations, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control may affect delivery.
How much does shipping cost?
Available shipping methods and shipping charges are displayed during checkout based on the delivery destination and selected shipping method.
Any free-shipping offer or threshold will be clearly shown on the website or during checkout before payment.
Where will my order be shipped from?
Orders may be fulfilled from our own facilities or from partner fulfillment facilities, depending on product availability and the delivery destination.
Products in the same order may occasionally be shipped separately.
How do I track my order?
After your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking may take several business days to begin displaying updates after dispatch.
What should I do if tracking has not updated?
If tracking has not updated for an extended period, contact service@zevqaroe.com with your order number.
We will review the available information and, where appropriate, contact the carrier or fulfillment partner.
What if my package is marked delivered but I cannot find it?
Check the delivery address, mailbox, safe locations around the property, reception area, household members, neighbors, and any delivery notice left by the carrier.
If you still cannot locate the package, contact us promptly. A delivered tracking status will be reviewed as part of the investigation and will not automatically result in rejection of your request.
Can I change my shipping address?
Contact service@zevqaroe.com within 6 hours after placing the order.
Address changes cannot be guaranteed after the order has entered fulfillment. Once an order has shipped, we may be unable to redirect it.
Can I cancel or modify an order?
Cancellation or modification requests should be submitted within 6 hours after the order is placed.
If fulfillment has already started or the order has shipped, cancellation may no longer be possible. You may request a return after delivery if the product qualifies under our Return & Refund Policy.
What happens if I entered the wrong address?
Contact us as soon as possible.
If the order has not entered fulfillment, we may be able to update the address. If the order has already shipped, additional delivery or reshipping charges may apply.
We cannot guarantee recovery of an order delivered to an address entered incorrectly by the customer, but we will provide reasonable assistance.
What if my product arrives damaged or defective?
Contact service@zevqaroe.com promptly and provide:
Your order number.
A description of the problem.
Clear photographs or videos of the product.
Photographs of the external packaging and shipping label where relevant.
If the product is confirmed to be damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
What if I receive the wrong product?
Contact us with your order number and clear photographs of the product received and its packaging. Once verified, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Return requests must be submitted to service@zevqaroe.com before sending the product back.
What condition must a returned product be in?
For preference-based returns, the product must generally be unused, undamaged, and in its original condition, with its original packaging, accessories, manuals, labels, and included items.
Products showing avoidable wear, damage, alteration, misuse, washing, assembly damage, or missing parts may not qualify for a full refund.
Where should I send a return?
Do not send returns to our registered business address unless customer support specifically instructs you to do so.
After your return request has been approved, we will provide the correct return warehouse address and return instructions.
Who pays return shipping?
For preference-based returns, the customer is responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from its description, Zevqaroe™ will provide an appropriate solution at no additional cost to the customer.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund.
Can original shipping charges be refunded?
Original shipping charges are generally non-refundable for preference-based returns unless required by applicable law.
If the return results from our error or a verified damaged, defective, incorrect, or materially misdescribed product, the appropriate shipping-related costs will be addressed as part of the resolution.
What payment methods are accepted?
Payment methods available for your order are shown during checkout. Availability may depend on your region, currency, device, and payment provider.
Is payment secure?
Payment information is processed through authorized payment providers and Shopify’s checkout infrastructure. Zevqaroe™ does not directly store complete payment-card numbers.
Why was my payment declined?
Payments may be declined because of incorrect billing information, insufficient funds, card restrictions, fraud-prevention checks, or a decision by the bank or payment provider.
Contact your payment provider for additional information or try another available payment method.
Are colors and measurements exact?
We make reasonable efforts to display products accurately. However, colors may vary because of lighting, photography, production batches, and screen settings.
Measurements may have minor differences due to manual measurement or manufacturing tolerances. Please review the product page carefully before ordering.