Contact information
Contact Us
We are here to assist with questions about Zevqaroe™ products, orders, payments, shipping, tracking, cancellations, returns, refunds, and store information.
Store Operator
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Weiaite Health Management (Shenzhen) Co., Ltd., doing business as Zevqaroe™, operates zevqaroe.com.
Business Information
Brand Name: Zevqaroe™
Legal Company Name: Weiaite Health Management (Shenzhen) Co., Ltd.
Legal Representative: Chen Ruwan
Website: zevqaroe.com
Business Address: No. 118-1, Longguan West Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China
Customer Support Email: service@zevqaroe.com
Customer Support Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
How to Contact Us
Email is the recommended method for order-related support. Please send your request to service@zevqaroe.com.
When contacting us about an existing order, include:
Your full name.
Your order number.
The email address used at checkout.
The product concerned.
A clear explanation of your request.
Relevant photographs or videos where applicable.
Response Times
We aim to respond within 1–2 business days. During weekends, public holidays, promotional events, or periods of unusually high request volume, responses may take slightly longer.
Order Changes and Cancellations
If you need to change or cancel an order, contact service@zevqaroe.com within 6 hours after placing it.
We will make a reasonable effort to accommodate the request. However, an order cannot normally be changed or cancelled after it has entered fulfillment or has been shipped.
Shipping and Tracking Questions
Once an order has shipped, available tracking information will be sent to the email address provided during checkout.
If tracking has not updated for an extended period, the package appears delayed, or the package may be lost, contact us with your order number. We will review the available shipping information and work with the carrier or fulfillment partner where appropriate.
Returns and Refunds
Do not send a return to our business registration address without prior authorization.
The business address shown on this page is our registered business address and may not be the appropriate return warehouse.
To request a return, email service@zevqaroe.com. If the request is approved, we will provide the applicable return address and return instructions.
Important Notice
Please verify that the email address entered at checkout is accurate. We are not responsible for delays in communication caused by an incorrectly entered email address, but we will assist where reasonably possible after the customer contacts us.