Return & Refund Policy
This policy applies to eligible products purchased through zevqaroe.com.
Store Operator
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Customer Support Email: service@zevqaroe.com
Customer Support Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Return Window
Eligible products may be returned within 30 calendar days after delivery.
A return request must be submitted within this 30-day period. Products sent without prior authorization may not be accepted or properly identified.
Return Eligibility
For a preference-based return, the product must generally be:
Unused and undamaged.
In its original condition.
Returned with its original packaging.
Returned with all accessories, manuals, labels, components, and included items.
Accompanied by proof of purchase.
Products showing misuse, avoidable damage, alteration, washing, improper assembly, missing components, excessive wear, or use beyond reasonable inspection may not qualify for a full refund.
How to Request a Return
To request a return, email service@zevqaroe.com and provide:
Your name.
Your order number.
The product you wish to return.
The reason for the return.
Photographs or videos where relevant.
The email address used when placing the order.
We will review the request and provide further instructions if the return is approved.
Return Address
Do not send returns to our registered business address unless customer support specifically instructs you to do so.
Our registered business address may not be the appropriate return-processing facility.
After approval, customer support will provide the correct return warehouse address and return instructions.
Unauthorized returns, cash-on-delivery returns, or returns sent to an incorrect address may be refused or delayed.
Return Shipping Costs
Preference-Based Returns
If you return an eligible product because you changed your mind, ordered the wrong option, no longer want it, or for another preference-based reason, you are responsible for the return shipping cost.
Original shipping charges are generally non-refundable for preference-based returns unless required by applicable law.
Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, or materially different from the product description, contact us promptly.
After verification, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
We may request reasonable evidence, including photographs or videos of the product, packaging, shipping label, and damage.
Inspection Rights
We may inspect returned products to confirm their condition and eligibility.
Reasonable inspection will not be used to deny legitimate claims. If a refund is reduced or denied because of the returned product’s condition, we will explain the reason.
Non-Returnable Products
Unless damaged, defective, incorrect, or otherwise required by applicable law, the following may not be eligible for return:
Personalized or custom-made products.
Products clearly marked as final sale before purchase.
Gift cards or equivalent stored-value products.
Products that cannot be returned for hygiene or safety reasons after being opened or used, where clearly disclosed.
Consumable products that have been opened or used.
Products damaged by misuse, improper care, unauthorized modification, or failure to follow instructions.
This limitation does not remove any rights that cannot legally be excluded.
Wrong Product Received
If you receive the wrong product, contact us with photographs showing the product received, packaging, and shipping label.
After verification, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.
Missing Items
If an item or component is missing, contact us promptly with your order number and photographs of the received package and its contents.
Products in one order may sometimes be shipped separately. We will first verify whether another shipment is still in transit.
Refund Process
Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After the refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.
We cannot control processing times imposed by banks or payment providers.
Partial Refunds
A partial refund may be appropriate if:
A returned product has avoidable signs of use or damage.
Original packaging, accessories, or components are missing.
The product’s value has been reduced by handling beyond what is reasonably necessary to inspect it.
Any deduction will be reasonably related to the reduction in value and will be explained to the customer.
Late or Missing Refunds
If you have not received an approved refund:
Check your payment account again.
Contact your bank or payment provider.
Allow for the provider’s posting time.
Contact service@zevqaroe.com with your order number if the refund still cannot be located.
Exchanges
Direct exchanges may not always be available.
Where appropriate, we may offer a replacement. Otherwise, you may return the eligible product and place a new order after the return is processed.
Order Cancellation
Cancellation requests must be submitted within 6 hours after placing the order.
We will make a reasonable effort to honor the request. However, cancellation cannot be guaranteed after fulfillment has started or the order has shipped.
If the order can no longer be cancelled, you may request a return after delivery if the product qualifies.
Refused or Unclaimed Deliveries
If a package is refused or remains unclaimed for reasons unrelated to our error, actual shipping, return, handling, customs, or carrier charges may be deducted from an available refund where permitted by law.
We will review the circumstances before determining the appropriate resolution.
Consumer Rights
This policy does not exclude or limit legal rights that cannot be excluded under applicable consumer-protection law.
Contact Information
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Email: service@zevqaroe.com
Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Business Address: No. 118-1, Longguan West Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China