Terms and Conditions
These Terms and Conditions apply to purchases made through zevqaroe.com.
By submitting an order, you agree to these Terms and Conditions, our Terms of Use, Privacy Policy, Shipping Policy, Return & Refund Policy, and any product-specific terms clearly disclosed before purchase.
Business Identity
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Legal Company Name: Weiaite Health Management (Shenzhen) Co., Ltd.
Brand Name: Zevqaroe™
Legal Representative: Chen Ruwan
Website: zevqaroe.com
Business Address: No. 118-1, Longguan West Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China
Customer Support Email: service@zevqaroe.com
Customer Support Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Eligibility to Purchase
By placing an order, you confirm that:
You have the legal capacity to enter into a purchase contract.
The information you provide is accurate and complete.
You are authorized to use the selected payment method.
The purchase is for lawful purposes.
Products will not be used or resold in violation of applicable law.
Product Information
We make reasonable efforts to provide accurate product descriptions, images, measurements, colors, materials, prices, and availability information.
Minor variations may occur because of photography, lighting, screen settings, manual measurement, manufacturing tolerances, packaging updates, and production batches.
If a product is materially different from its description, contact us under the Return & Refund Policy.
Prices and Currency
Prices are displayed in the currency made available on the website.
The total amount payable, including applicable shipping charges and taxes collected by us, will be displayed during checkout before the order is submitted.
Your bank or payment provider may apply currency-conversion charges or other fees that are outside our control.
Orders
Submitting an order is an offer to purchase the selected products.
An automated acknowledgement does not necessarily constitute final acceptance.
We may accept the order by confirming payment and beginning fulfillment or by sending a shipping confirmation.
We reserve the right to reject or cancel an order for legitimate reasons, including:
Product unavailability.
Obvious pricing or description errors.
Payment failure.
Suspected fraud or unauthorized payment.
Delivery restrictions.
Violation of these terms.
Legal or regulatory requirements.
If we cancel a paid order, the applicable amount will be refunded to the original payment method.
Payment
Payment must be successfully authorized before fulfillment.
Available payment methods are displayed during checkout.
Additional fraud-prevention or identity verification may be requested where reasonably necessary.
Pricing or Listing Errors
If a product is listed with an obvious material pricing or description error, we may contact you for instructions or cancel the affected order.
If an affected paid order is cancelled, the relevant amount will be refunded to the original payment method.
Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Processing time is separate from delivery time and may be affected by weekends, public holidays, promotional events, payment reviews, address verification, or unusually high order volume.
Shipping
Estimated delivery is generally 7–15 business days after dispatch.
Shipping charges and available shipping methods are displayed during checkout.
Orders may be fulfilled through our own facilities or partner fulfillment facilities depending on inventory availability and destination.
Delivery dates are estimates and may be affected by carrier operations, customs, weather, and other circumstances outside our reasonable control.
Order Changes and Cancellation
Requests to change or cancel an order must be submitted within 6 hours after purchase.
We will make a reasonable effort to accommodate the request, but cancellation or modification cannot be guaranteed after fulfillment begins or the order ships.
Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
Preference-based return shipping is the customer’s responsibility.
If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Approved refunds are issued to the original payment method within 5–10 business days after the returned product is received and inspected.
Promotions and Discount Codes
Promotions may be subject to eligibility requirements, expiration dates, product exclusions, minimum purchase values, or usage limits.
Unless expressly stated otherwise:
Discount codes cannot be combined.
Discounts have no cash value.
Promotions cannot be applied retroactively.
A promotion may be changed or withdrawn where permitted by law.
Ownership and Risk
Title and risk of loss pass in accordance with applicable law and the delivery arrangement.
Nothing in these terms removes responsibility that cannot lawfully be excluded.
If an order is delayed, lost, damaged, or marked delivered but not received, contact us so the matter can be investigated under our Shipping Policy.
Personal Use and Resale
Products are offered primarily for personal or household use.
We may limit order quantities or reject orders that reasonably appear to involve unauthorized resale, fraud, abusive purchasing behavior, or interference with normal store operations.
Acceptable Conduct
Customers must not:
Submit false or misleading information.
Use unauthorized payment methods.
Attempt fraudulent transactions.
Abuse refund, return, promotion, or chargeback processes.
Interfere with the website or its security.
Use products for unlawful purposes.
Intellectual Property
Zevqaroe™ branding, website content, graphics, product presentation, text, and other original materials are protected by applicable intellectual-property laws.
No ownership rights are transferred through a purchase.
Liability
To the maximum extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable.
Nothing in these terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence, or any liability that cannot legally be excluded.
Our responsibility for a product-related claim will be determined according to applicable law and the facts of the claim.
Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government action, customs restrictions, labor disputes, carrier disruption, transportation interruption, or widespread network failure.
We will take reasonable steps to reduce the impact and communicate material delays where practicable.
Consumer Rights
These Terms and Conditions do not exclude or limit mandatory consumer rights provided by applicable law.
If any provision conflicts with a non-excludable legal right, the mandatory legal right will apply.
Governing Law
These terms are governed by applicable law, taking into account any mandatory consumer protections that apply in the customer’s place of residence.
Changes to These Terms
We may update these Terms and Conditions from time to time.
The version in effect when an order is placed will generally apply to that transaction, unless a change is required by law.
Contact Information
Email: service@zevqaroe.com
Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Legal Company Name: Weiaite Health Management (Shenzhen) Co., Ltd.
Business Address: No. 118-1, Longguan West Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China