Shipping Policy
This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking, address changes, delays, and lost-package procedures for purchases made through zevqaroe.com.
Store Operator
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Customer Support Email: service@zevqaroe.com
Customer Support Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
Processing time is separate from estimated delivery time.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing may take longer during promotional events, public holidays, unusually high order volume, payment reviews, inventory verification, or address verification.
If a material delay prevents timely fulfillment, we will attempt to notify you using the contact information provided with the order.
Estimated Delivery
Estimated delivery is generally 7–15 business days after dispatch.
The applicable estimate may vary according to:
Destination country or region.
Shipping method.
Carrier network.
Customs processing.
Local delivery conditions.
Product availability.
Public holidays or severe weather.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Shipping Destinations
Available delivery destinations are shown during checkout.
If checkout does not accept an address, shipping may not currently be available to that location.
Certain products may be restricted in some destinations because of carrier, legal, customs, or product-specific requirements.
Shipping Fees
Available shipping methods and applicable shipping charges are displayed during checkout based on the delivery destination and selected method.
Any free-shipping promotion or threshold will be clearly displayed before payment. Unless expressly stated otherwise, temporary shipping promotions do not apply retroactively to previous orders.
Shipping Origin and Fulfillment
Orders may be fulfilled from our own facilities or from partner fulfillment facilities, depending on inventory availability, product type, and delivery destination.
We do not guarantee that every order will ship from the same location.
Products included in the same order may be shipped in separate packages. If this occurs, you may receive more than one tracking number and packages may arrive on different dates.
Order Confirmation
After placing an order, you should receive an order-confirmation email at the address provided during checkout.
Review the order information carefully. If any information is incorrect, contact service@zevqaroe.com promptly.
Shipping Confirmation and Tracking
After an order has shipped, a shipping-confirmation email containing available tracking information will be sent to the email address provided at checkout.
Tracking may require several business days to begin displaying updates after dispatch.
Some local carriers provide limited tracking updates until the package reaches the destination region.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, building, access code, postal code, and telephone information reasonably required for delivery.
If you discover an error, contact us within 6 hours after placing the order.
We cannot guarantee address changes after fulfillment has started or the order has shipped.
Incorrect or Incomplete Address
If delivery fails because the customer provided an incorrect or incomplete address, additional reshipping charges may apply.
We will provide reasonable assistance, but we cannot guarantee retrieval or replacement of a package delivered to an address entered incorrectly by the customer.
Address changes involving a different destination or region may require cancellation and a new order where cancellation remains possible.
Customs, Duties, and Taxes
Depending on the destination, an order may be subject to customs duties, import taxes, value-added taxes, brokerage charges, or other government fees.
Where such charges are not collected during checkout, they may be assessed by the destination authorities or carrier.
The customer is responsible for legally applicable import charges unless the checkout page or applicable law states otherwise.
We cannot undervalue shipments or mark commercial purchases as gifts.
Delivery Delays
Delays may occur because of customs, severe weather, public holidays, carrier disruptions, transportation restrictions, security checks, high delivery volume, or other circumstances outside our reasonable control.
If tracking has not updated for an extended period, contact service@zevqaroe.com with your order number. We will review the shipment and work with the carrier or fulfillment partner where appropriate.
Lost Packages
If a package appears lost, contact us with your order number and delivery information.
We may conduct an investigation with the carrier or fulfillment provider before issuing a replacement or refund.
Customers may be asked to confirm their address or provide reasonable information needed for the investigation.
A package will not be considered lost solely because tracking pauses temporarily while it is in transit.
Package Marked Delivered but Not Received
If tracking shows “Delivered” but you cannot locate the package:
Confirm that the shipping address is correct.
Check your mailbox and any safe delivery location.
Check with household members, reception staff, building management, or neighbors.
Review any delivery notice.
Allow a short period for carrier-system updates where appropriate.
If the package remains missing, contact us promptly.
A delivered tracking status will be considered during the investigation but will not automatically cause us to reject a legitimate claim.
Damaged Package
If a package or product arrives damaged, photograph the external packaging, shipping label, internal packaging, and affected product before discarding anything.
Contact service@zevqaroe.com promptly with your order number and evidence. We will review the claim and provide an appropriate resolution under our Return & Refund Policy.
Refused or Unclaimed Packages
If a delivery is refused or remains unclaimed for reasons unrelated to our error, the order may be returned to the fulfillment facility.
Actual shipping, return, customs, carrier, or handling costs may be deducted from an available refund where permitted by law.
We will review the circumstances before determining the final resolution.
Contact Information
Zevqaroe™ is owned and operated by Weiaite Health Management (Shenzhen) Co., Ltd.
Email: service@zevqaroe.com
Phone: +86 135 1063 1356
Customer Service Hours: 8:00 AM–10:00 PM
Business Address: No. 118-1, Longguan West Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China